Privacy Policy
Privacy Policy for Elite Electrical TNWebsite: www.eliteelectricalwesttn.com
Business Name: Elite Electrical TN
Email: [email protected]
Address: 223 West Church Ave Medina, TN 38355
Effective Date: May 31, 20251. Introduction
Elite Electrical TN ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data
when you visit our website
(the "Website") or use our electrical services.
We process your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679, which applies to us if we offer goods or services to, or monitor the behavior of, individuals in the European Union (EU) or European Economic Area (EEA).
2. Data Controller
Elite Electrical TN is the data controller responsible for the processing of your personal data.
Our Contact Details:
Elite Electrical TN
223 West Church Ave Medina, TN 38355
Email: [email protected]
[Insert your primary business phone number here if you
wish for it to be public for privacy policy inquiries]
3. What Personal Data Do We Collect?
Personal data means any information relating to an identified or identifiable natural person.
We may collect and process the following types of personal data about you:
Identity Data: First name, last name, title.Contact Data: Billing address, service address, email address, telephone number(s).Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.Usage Data: Information about how you use our Website, products, and services (e.g., pages visited, links clicked, time spent on pages).Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.Financial Data: (If applicable for online payments) While we generally do not store credit card details directly, payment processors (e.g., Stripe, PayPal) may collect payment information. We will only receive confirmation of payment from them.
4. How We Collect Your Personal Data
We use different methods to collect data from and about you, including:
Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our Website (e.g., contact forms, service request forms), corresponding with us by phone, email, or otherwise. This includes personal data you provide when you:Inquire about our services.Request a quote or schedule an appointment.Subscribe to our newsletter or marketing communications.Provide feedback or reviews.Automated Technologies or Interactions: As you interact with our Website, we may automatically collect Technical and Usage Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy [Link to your Cookie Policy, if separate, or include Cookie information directly] for more details.Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as:Technical Data from analytics providers (e.g., Google Analytics).Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.Identity and Contact Data from publicly available sources (e.g., local business directories, review sites).
5. How We Use Your Personal Data (Purposes and Legal Basis)
We will only use your personal data when the law allows us to. Most commonly,
we will use your personal data in the following circumstances and for the following purposes:
Purpose of ProcessingType of DataLegal Basis for Processing (GDPR)To register you as a new customer and manage your accountIdentity, ContactPerformance of a contract with youTo provide electrical services, including scheduling, quoting, performing work, and invoicingIdentity, Contact, (Financial for payment processing)Performance of a contract with you; Necessary for our legitimate interests (to recover debts due to us)To manage our relationship with you, including notifying you about changes to our terms or privacy policy, asking for reviews, or responding to inquiriesIdentity, Contact, Marketing & CommunicationsPerformance of a contract with you; Necessary to comply with a legal obligation; Necessary for our legitimate interests (to keep our records updated and to study how customers use our services)To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)Identity, Contact, Technical, UsageNecessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise); Necessary to comply with a legal obligationTo deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to youIdentity, Contact, Technical, Usage, Marketing & CommunicationsNecessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business, and to inform our marketing strategy)To make suggestions and recommendations to you about services that may be of interest to youIdentity, Contact, Technical, Usage, Marketing & CommunicationsNecessary for our legitimate interests (to develop our services and grow our business)To comply with legal obligations, such as tax and accounting requirementsIdentity, Contact, FinancialNecessary to comply with a legal obligationExport to Sheets
Marketing: We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us: We may use your Identity, Contact, Technical, Usage, and Marketing and Communications Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.Opting out: You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us directly at [email protected].
6. Disclosure of Your Personal Data
We may share your personal data with the parties set out below for the purposes described in section 5 above:
Internal Third Parties: Other companies within our group (if applicable) acting as processors or joint controllers, providing IT and system administration services and undertaking leadership reporting.External Third Parties:Service providers acting as processors who provide IT and system administration services, payment processing, website hosting, email delivery, and analytics services.Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.HM Revenue & Customs, regulators, and other authorities acting as processors or joint controllers based in the United Kingdom or other relevant jurisdictions who require reporting of processing activities in certain circumstances.Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-part
y service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes
and in accordance with our instructions.
7. International Transfers
We may transfer your personal data outside the European Economic Area (EEA) to countries that may not provide the same level of data protection as the EU.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe (Standard Contractual Clauses).Where we use providers based in the US, we may transfer data to them if they are part of the EU-US Data Privacy Framework which requires them to provide similar protection to personal data shared between the Europe and the US.
Please contact us at [email protected]
if you
want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
8. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they ar
e subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator
of a breach where we are legally required to do so.
9. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of h
arm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
For example,
by law, we h
ave to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being
customers for tax purposes.
In some circumstances, you can ask us to dele
te your data: see "Your Legal Rights" below for more information.
10. Your Legal Rights (GDPR Data Subject Rights)
Under certain circumstances,
you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.Withdraw consent at any time where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
To exercise any of these rights, please contact us at [email protected].
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request
is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
11. Right to Lodge a Complaint
You have the right to make a complaint at any time to the relevant data protection supervisory authority. For individuals in the EU/EEA, this would typically be the data protection authority in your country of residence. While we would appreciate the chance to deal with your concerns before you approach the supervisory authority, please feel free to contact the relevant authority at any time.
12. Cookies
Our Website uses cookies to distinguish you from other users o
f our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our
site. For detailed information on the cookies we use and the purposes for which we use them, please refer to our
Cookie Policy
[You MUST create a separate Cookie Policy or expand this section significantly to include all required cookie information].
Your Cookie Policy should include:
What cookies are.The types of cookies you use (e.g., essential, functional, analytical, advertising).The purpose of each cookie.How users can manage or refuse cookies (e.g., browser settings, cookie consent manager).Information about third-party cookies.A clear, affirmative consent mechanism (e.g., a cookie banner that allows users to accept, reject, or customize preferences before non-essential cookies are placed).
13. Changes to This Privacy Policy
We keep our Privacy
Policy under regular review. Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.
Crucial Steps for GDPR Compliance Beyond this Policy:
Implement a Cookie Consent Solution: You must have a robust cookie consent banner or pop-up on your website that allows users to explicitly opt-in to non-essential cookies before they are placed. It needs to be clear, granular (allowing choice per cookie category), and record consent.Internal Records of Processing Activities (RoPA): Maintain internal documentation of all your data processing activities, including what data you collect, why, where it's stored, who has access, and how long it's retained.Data Security Measures: Ensure your website has an SSL certificate (HTTPS), strong passwords for administrative access, and consider additional security like firewalls or DDoS protection.Training: Train your staff on GDPR principles and how to handle data subject rights requests.Data Minimization: Only collect the data you truly need for the stated purposes.Data Retention Schedule: Implement clear rules for how long you keep different types of data.Identify Legal Basis: For every data processing activity, clearly identify and document your legal basis (e.g., consent, contract, legitimate interest, legal obligation).Appoint a DPO (if necessary): For small businesses, a dedicated Data Protection Officer (DPO) is generally not required unless your core activities involve large-scale regular and systematic monitoring of individuals or large-scale processing of special categories of data. However, having a designated person responsible for data protection is good practice.
Remember, full GDPR compliance is an ongoing process, not a one-time task.